Ordering & Shipping

Ordering & Shipping

Phone 
1.800.332.8686 (US) 
1.800.446.9431 (Canada) 
+1.770.446.1400 (Worldwide) 

Fax 
+1.770-209-7206 (Fax)  

Email 
MemberConnection@tappi.org 

Website
TAPPI PRESS Bookstore 

Mail 
TAPPI Inc. 
PO Box 933644 
Atlanta, GA 31193-3644 
USA  

Payment 
TAPPI requires prepayment before orders are shipped. Please include credit card number and expiration date or check payment with your order. If you inadvertently mail your order without payment, we will send you a pro forma invoice and will ship your product(s) upon receipt of your payment.  Typically, orders will ship within 2 to 3 business days. Rush, or same day order processing is available if requested by 2pm EST and for an additional fee of $12.

For information regarding ACH payments or wire transfers, contact TAPPI Member Connection, MemberConnection@tappi.org.

To apply for payment terms, contact the TAPPI publications team, Press@tappi.org

Prices
Prices listed are in U.S. Dollars for current stock. Quantities are limited for some items. All prices are subject to change without notice. The TAPPI member price typically reflects a 30% discount off the list price for products published by TAPPI. A $10.50 handling charge will be added to all orders. Shipping Information will be automatically added to all orders except electronic downloads. If you need a quote in advance for an exact total, please contact TAPPI PRESS, MemberConnection@tappi.org. Price quotes are valid for 60 days.

Shipping 
Typically, orders will ship within 2 to 3 business days. Our normal order processing and shipping days are Monday through Friday. No orders are processed on Saturday, Sunday, or major holidays. U.S. and Canada: items are shipped via a commercial courier unless you request otherwise. Delivery time varies between 5 and 10 working days for U.S. deliveries, 7 and 10 working days for Canadian deliveries.   A street address must be included to ensure delivery. We are unable to ship to P.O. Boxes.

Courier delivery service cannot be guaranteed to a Post Bus, Private Bag, PostFach, Carte Postal, or Box. All duties and taxes are the responsibility of the consignee, not TAPPI.  

Once your order ships, you will receive an email with your tracking number. Shipping within the U.S. usually takes 3-5 business days to arrive. Please select expedited shipping if needed.  

International Shipping
Most international orders are shipped via UPS. Shipping to remote regions outside the United States may include other charges in additional charges. For exact shipping charges, please submit your order to TAPPI via mail, phone, or fax. You will be notified of your shipping quote within 48 hours. Guaranteed courier delivery service is available—please call or fax TAPPI at the numbers above for cost estimates.

Customs: It is likely that your packages will be subject to custom fees and import duties of the country to which they are shipped. You must pay those additional charges. TAPPI has no control over these charges, nor can it predict what they will be. TAPPI does not control the length of time it takes to clear customs. For additional information, contact your local customs office. When you order from TAPPI, you are considered the importer of record, and you must comply with all laws and regulations of the country in which you are receiving the goods.  

Delivery: Most orders are shipped within 48 hours, depending on product availability. The approximate transit time for International Air is an additional 7-21 business days. The approximate transit time for International Surface is an additional 2-12 weeks.  

Sales Tax 
Sales tax will automatically be added to all orders from residents of California, Georgia, Maryland, Missouri, Ohio, Tennessee, and Wisconsin. If you need exact total in advance, please contact TAPPI PRESS at 1-800-332-8686 (US), 1-800-446-9431 (Canada), +1-770-446-1400.

Electronic Documents
Purchase of electronic (downloadable) documents made at www.tappi.org by credit cards, followed by instant download CANNOT be cancelled. We do not offer refunds on electronic download documents.  

To access your electronic document, Sign In to tappi.org, go to your User Profile, go to the “my electronic documents” tab and select the document title. Click to download.

Quantity Discounts 
TAPPI offers volume discounts on many TAPPI PRESS publications when multiple copies of one title are ordered. Discount is applied to List price, not already discounted TAPPI Member pricing. Quantity discounts do not apply to already discounted bundle or set pricing.

5-9 Copies - 5% 
10-19 Copies - 10% 
20-49 Copies - 15% 
50-99 Copies - 20% 
100+ copies - 25% 

Return Policy 
If for any reason you are not satisfied with your purchase from TAPPI, you may return the products for credit or refund within 30 days of your purchase. Please contact TAPPI PRESS for return authorization. Items returned after 30 days are subject to a 25% restocking fee based on the value of each item returned. Items purchased 6 months prior will not be accepted without approval from TAPPI.

Order Not Received 
A customer has 60 days to notify TAPPI PRESS at MemberConnection@TAPPI.org that an order/item has not been received. Once verified, you may elect to receive a refund for the missing item, or have the same product shipped again at no cost to you. 


Back Orders 
We make every attempt to maintain sufficient quantities of all products. However, should an item be temporarily out-of-stock, it will be back ordered until the stock is replenished. If your order includes other in-stock items, those items will be shipped without delay.